According to a story from News24 in South Africa, in a desperate attempt to eventually get their insurance payout, Sifiso Mtshali’s parents, 46, hauled his corpse to an Old Mutual branch in eastern South Africa.
This drastic method worked after weeks of stalling, and the family was paid the 30,000 South African Rand (about $2,000) they were owed. The incident’s video went viral on Tuesday.
According to the News24 report, Mtshali died on November 7, and his family first visited the Old Mutual offices in KwaDukuza, South Africa, on November 11 to receive his death benefit policy, but was told to wait at least 48 hours after submitting the documents required.
[EXPOSE OLD MUTUAL] Family bring their dead family member after @OldMutualSA refused to pay their policy benefit. Old Mutual’s arrogance is stinking now. What a shame! May the soul of the poor person Rest In Peace. Plz Retweet. pic.twitter.com/Gk2QFQWkoM
— White Man Confession (@ConfessionWhite) 19 tháng 11, 2019
They were rebuffed again and told to come back the next day when they returned on Nov. 14. They were told to wait three more hours the next day, but that was too many for the family, they said to News24. They were forced to delay Zulu’s burial while awaiting payment.
The family later driving to the mortuary and negotiating with the funeral service to move the body, the report said.
Unsurprisingly, the flustered Old Mutual workers quickly agreed to pay the owed money, the report said, this was extremely effective.
Old Mutual, a pan-African insurance company, did not issue any official response until the viral tweet. They replied with a short series of tweets, writing that “the incident at this branch whilst isolated is regrettable.”