Facebook and its family of apps, including Instagram, WhatsApp and Messenger, went down for many users on Friday, Oct. 8, marking their second outage in a week.
Web monitoring group DownDetector showed that nearly 3,000 people reported outages on Facebook and more than 33,000 people reported the issues with Instagram. Facebook Messenger was also affected, with nearly 1,000 people reporting outages.
Their services were inaccessible for about two hours. Early this week, Facebook, Instagram and WhatsApp platforms suffered a widespread disruption for more than seven hours.
Facebook confirmed its apps and products were experiencing problems just after 12 p.m, SFGate reported.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook said on Twitter. “We’re working to get things back to normal as quickly as possible and we apologize for any inconvenience.”
Instagram also acknowledged the outage, saying that, “We know some of you may be having some issues using Instagram right now. We’re so sorry and are working as quickly as possible to fix.”
According to Reuters, Facebook blamed a faulty configuration change for the latest outage and apologized to users for the incident.
“Sincere apologies to anyone who wasn’t able to access our products in the last couple of hours,” the social media network giant said. “We fixed the issue, and everything should be back to normal now.”
In their outage on Monday, Facebook also explained that the root cause of that outage was a faulty configuration change and that there is “no evidence that user data was compromised as a result” of the disruption.