Amanda Jean Braun of Maryland is still sad recalling the moment her family was asked to leave a local Outback Steakhouse in Glen Burnie, Maryland, after the restaurant manager stated he had “received a noise complaint” about her 4-year-old son.
“Saturday night, the family and I decided to go to Outback Steakhouse in Glen Burnie for dinner. We were seated almost immediately. We ordered our drinks while skimming the menu then finally ordered our dinner,” Braun wrote.
The mother also noted that her son Killian was born with a neurological disorder that affects his speech called Childhood Apraxia of Speech. Killian is a very energetic child with much to say but when he speaks, his words are unclear.
When the family was about to enjoy their meals, the restaurant manager approached their table and stated that he had “received a noise complaint” about Killian. The man asked the family to complete their dinner and leave the restaurant, then offered them a $20 gift card “as an apology.”
After the troubling incident, Braun posted a lengthy Facebook post detailing her experience with a claim that she won’t ever return to Outback Steakhouse as she doesn’t want to “subject [her] son and the rest of [her] family to that type of discrimination.”
Braun said she was going to contract Outback corporate and asked people to share the post.
“Outback labels itself as a family-friendly restaurant—just not families with special needs restaurant,” Braun concluded.
Up to now, the post has been shared more than 4,300 times and received diverse comments.
Many sided with the family, with one commenter writing:
“I’m so sorry about your mistreatment. The fact that someone actually complained about “the noise” is what bothers me most. The adults that complained need to be taught to accept differently-abled people with different expectations and grace. To embrace the beauty in our differences as human beings. The manager who said he “felt bad” should be enabled by his corporate company on how to engage unnecessary complaints and address the real problem of insensitivity.”
Meanwhile, some people appeared to either agree with Outback’s decision or have warned that there might be another side to the story:
“There’s more to this story the mom isn’t telling. I support Outback and I’m a mother of an autistic son,” wrote one patron.
Another stated: “Disruptive children, no matter the reason, shouldn’t be allowed to ruin the others dining experience. More than once I had meals bagged at the table and left for home so others could eat in peace.”
Speaking with local ABC affiliate WJLA, Outback said they’ve contacted the Braun family and have personally apologized. They also promised to train their team to offer better service to a diverse guest population.
For Braun, she said that the anger has subsided, but sad about the way her son will be treated in the public in the future.