After giving the business three out of five stars on a review website, a Georgia grandmother and her six-year-old granddaughter were kicked out of a Georgia hotel.

Susan Leger, 63, booked a three-night stay in September at the Baymont Inn & Suites in the resort town of Helen, Georgia, through the online booking site, local news channel WXIA reported. However, they were told to leave on the first night.

After Leger responded to an email from asking about her stay, Leger gave the hotel three out of five stars, saying: “Rundown. Pool’s not open. Toilet doesn’t flush well.”

Then At 8.40 p.m., Leger’s phone rang, and Danny Vyas, the hotel manager, was on the other end of the line, telling her that he had called the police and that they needed to leave the room per News Week.

“The man is screaming at me. He was saying, ‘You get out now. I call the police,'” Leger told the Atlanta-based news channel. “My granddaughter’s like clinging to my leg and crying so hard. This was scary. This was just horrifying.”

According to WXIA, an officer from the Helen Police Department eventually knocked on their hotel room door and asked them to leave.

“They can truly kick me out in the middle of the night, from a hotel for giving a review of three and five?” Leger asked the police officer.

The officer later said that the hotel was legally allowed to do so. After that, the officer helped her and her granddaughter in finding a new place to stay.

On the 911 call, Vyas told the dispatcher: “We are getting ready to refund because they have reviewed that the room is dirty and the place is rundown,” WXIA reported.

In response to his call, Leger spoke to the news channel: “He was basically saying, ‘You get out … You lie. You gave me bad review.’ And I’m just sitting there going, ‘Oh my gosh, is this a prank call?'”

The police report noted that Vyas wanted to remove the two because “Leger had given the motel a bad review.” Still, Vyas denied that was the reason and later told the outlet that the hotel had to remove Leger because she repeatedly complained about the business.

“At the end of the 911 call, I said she’s not happy with the room. That’s why we had to let her go. She can find a better place,” Vyas told WXIA.

“We let her know lots of times to stop calling us. If you’re not happy, change the room or leave the place,” Vyas continued. “They called me at least 10, 11 times in maybe one hour… Everything is not right.” told WXIA that it “has a zero-tolerance policy regarding retaliation and we will remove any guests, hosts and/or properties from our website who exhibit or promote such behavior in-stay or offline.”

A Wyndham Hotels & Resorts spokesperson told FOX Business that the company is now “deeply troubled by this incident, which is in no way reflective of our brand values or our expectations of franchisees.”

Despite that the “location is independently owned and operated as a franchise, we take this matter seriously and are addressing directly with the hotel’s owner,” the spokesperson added.

Vyas promised to refund Leger, who had paid three months in advance, but Leger did not get the money for several months.

At first, also informed her that refunds were not allowed. However, two months after the incident, WXIA contacted the booking site and got a full refund for Leger.

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