A contract security guard at a New York airport is out of a job after handing a traveler a note that read “You ugly!!!”
The traveler, Neal Strassner, said he was on his way to Wichita on business on the morning of the incident in late June. When he was going through a security checkpoint at Greater Rochester International Airport, a female security guard handed him a handwritten note on a small slip of cardboard.
Strassner said he just took the note unconsciously and kept walking. The worker called after him, asking “You going to open the note?” The surveillance footage captured the moment she burst out laughing.
Strassner said he called the airport that afternoon to file a complaint. He said the company would contact him about the episode by Aug. 13. When he hadn’t heard from them by Thursday, he posted a nearly two-minute video to Reddit.
Within two hours, he said the company contacted him, which he attributes to “the power of the internet.”
The employee has since been fired, according to TSA. The woman was working at the Rochester airport as a contractor and was not a federal employee.
The man also claimed that the rudeness didn’t upset him, but similar antics could easily offend others.
“At the end of the video I requested, she literally just takes a pen out of her pocket and starts writing another one,” he said. “So, I know I wasn’t the only guy that got one.”
“TSA holds contractors to the highest ethical standards and has zero-tolerance for this type of behavior,” the agency said in a statement. “This instance, which involved a contract employee, was investigated immediately upon receiving the complaint by the traveler. The employee has since been terminated by the contractor.”
Strassner said he posted the video not to boycott the airline and will not allow this experience to limit his opinion of Greater Rochester International Airport, which has free classic arcade games he is a fan of.
“I fly out of there all of the time. They’re actually a pretty good airport,” he said. “Out of all the airports I go to in the country, it’s one of my favorites.”