The manager of a Long Island bagel shop is being hailed a hero for going above and beyond the call of duty to help a customer in need.

On Saturday morning, Diana Chong from Long Island was heading off for an early Friendsgiving dinner in Pennsylvania. And on her way out of town, she stopped at her favorite bagel shop for some breakfast and left her KEYS there.

When arriving at her friend’s house—180 miles away, however, she realized she had forgotten her car keys on the counter of the bagel shop.

Because her car has an electronic fob, Chong can drive it without possessing the key—but without the fob, the car won’t turn back on.

“I’m just happy we made to our destination,” Chong said. “Because if we would have stopped to let out the dog and shut off the car, we would have been stranded.”

Chong called Bagels 101 and spoke to shop manager Vinny Proscia about her dilemma. When Proscia learned that she had indeed left her keys on the counter, he asked for the address and said he’d deliver them.

And he ended up driving seven hours round-trip to get their keys back to them.

“It’s just the right thing to do,” Proscia said. “If it happened to my wife, I would want someone else to do it for her.”

Despite being forced to drive in rush hour traffic, Proscia hopped in his car and headed to Pennsylvania. Not only did he happily hand off the keys to an awestruck Chong several hours later, he immediately turned around and headed home so he could work the next morning.

“That is what I was always taught: if I am able to help—help,” he said.

Chong was extremely grateful for his generosity and taking customer service to another level.

“It’s the fact that he only knows me from coming in every morning,” she said. “And he just, without hesitation came all the way. Drove three-and-a-half hours there, three-and-a-half hours back, got two hours sleep to go to work the next day. I can’t ask for anything more.”

You won’t see another story like this one. my sister Diana goes to Bagels 101 in Middle Island most mornings before…

Posted by Gina Sulrzycki on Saturday, November 16, 2019

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